Privacy Policy - Last Updated: 05/05/2026

This Privacy Policy explains how On Demand Hire collects, holds, uses, and discloses personal information through the On Demand Hire mobile application and related services.

On Demand Hire is built for Australian construction hiring. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other Australian privacy and communications laws where they apply.

Who this policy covers

This policy applies to Worker Users, Business Users, business account members, applicants, accepted workers, and anyone who contacts us about the Platform.

The Platform connects businesses and workers. On Demand Hire is not an employer, recruitment agency, labour hire provider, payroll provider, or party to any direct engagement between users.

Personal information we collect

Account information, such as name, email address, active role, login provider, account identifiers, and authentication status. Passwords are handled through our authentication provider.
Worker profile information, such as phone number, date of birth, profile photo, location, skills, certifications, work experience, work status, ratings, reviews, saved jobs, job applications, accepted jobs, and qualification document images you choose to upload.
Business information, such as business name, ABN, business account membership, contact title, operating location, business phone, website, profile image, job listings, saved workers, applications, accepted jobs, ratings, and reviews.
Marketplace activity, such as job posts, applications, application outcomes, chat messages, read receipts, hidden chat state, notifications, support requests, account deletion requests, and safety or moderation records.
Subscription and entitlement information, such as subscription plan, subscription status, renewal or expiry status, platform, app-store product identifiers, purchase or restore events, and related subscription access records. Payment card details are handled by the Apple App Store or Google Play and are not collected or stored directly by On Demand Hire.
Device and technical information, such as device push tokens, platform type, app version, basic diagnostic data, and notification preferences.
Location information you provide or select, such as suburb, postcode, state, country, and related coordinates used for matching, distance display, job alerts, and profile discovery. The current Platform does not continuously track your live GPS location.
Sensitive information only where you choose to provide it, such as information contained in qualification, licence, or safety-related documents or support messages. Only provide sensitive information that is relevant to using the Platform.

How we collect personal information

Directly from you when you create an account, complete a profile, post a job, apply for a job, upload images or documents, send messages, change preferences, request support, purchase or restore a subscription, or delete your account.
From Apple or Google if you choose social sign-in, such as verified email and identity details those providers make available to the Platform.
From Apple, Google, RevenueCat, or app-store payment services when needed to confirm subscription purchases, restore purchases, manage billing status, and provide access to paid business features.
From other users when they post jobs, review applicants, accept or reject applications, send messages, complete jobs, leave reviews, or interact with your profile through normal Platform features.
Automatically from the app and backend when needed to authenticate users, maintain sessions, deliver notifications, protect security, operate chat, manage subscription access, and keep audit records.

Why we use personal information

Create, authenticate, manage, and secure user accounts.
Set up worker profiles, business profiles, business memberships, and business ABN checks.
Show relevant job listings, worker profiles, applicant details, business profiles, ratings, reviews, and accepted-job information to the users who need that information to use the Platform.
Process job posts, saved jobs, saved workers, applications, acceptances, rejections, completed-job status, chat access, and reviews.
Manage Business User subscription access, verify subscription status, restore purchases, and apply the correct free, Starter, Pro, or Premium business feature access.
Store and preview worker qualification documents for the worker and for relevant Business Users in applicant review contexts.
Send service messages, in-app notifications, and push notifications about account activity, applications, accepted jobs, chat messages, profile views, nearby job matches, completion reminders, and review prompts.
Support users, respond to complaints, investigate misuse, moderate unsafe or unlawful content, enforce our Terms, and protect users and the Platform.
Maintain, test, improve, and troubleshoot the Platform, including security, audit, backup, analytics, subscription access, and de-identified reporting.
Comply with legal obligations, regulatory requests, court orders, law enforcement requests, dispute resolution, and business record requirements.

Visibility to other users

The Platform works by showing some user information to other users. Worker profile and hiring-safe details may be shown to active Business Users so they can discover workers and review applicants. Business profile and job information may be shown to Worker Users so they can decide whether to apply for or accept work.

Worker qualification documents are not generally public. They are intended to be visible to the worker who uploaded them and to relevant Business Users from applicant review flows connected to that worker and job.

Chat messages, read receipts, and accepted-job information are visible to the participants in the relevant job thread and may be used by On Demand Hire for support, safety, legal, and moderation purposes. Public review surfaces are limited to rating and review information intended to be shown in the marketplace.

Who we disclose personal information to

Supabase and related hosting, database, authentication, storage, Edge Function, and security services.
RevenueCat and relevant app-store services where needed to manage subscription purchases, restore purchases, subscription status, and paid feature access.
Expo and mobile platform services needed to register device tokens and deliver push notifications.
Apple and Google when you use their sign-in services, app-store payment systems, subscription services, or device platform services.
Professional advisers, insurers, auditors, dispute-resolution providers, regulators, courts, law enforcement bodies, or government agencies where reasonably necessary or legally required.
Service providers who help us operate, secure, support, test, or improve the Platform, under appropriate confidentiality and security expectations.

Overseas disclosures

Some service providers may store or process personal information outside Australia. Where practicable, this may include the United States and other countries where our authentication, cloud infrastructure, storage, notification, analytics, support, subscription management, or mobile platform providers operate.

When we disclose personal information overseas, we take reasonable steps required by the Australian Privacy Principles to protect that information, unless an exception applies.

Matching and automated decisions

We use profile, job, application, notification, and location information to help match workers with relevant jobs, surface worker profiles to businesses, and send job alerts or reminders. These features support marketplace discovery and workflow.

The current Platform does not use automated systems to make final hiring, employment, pay, safety, insurance, or legal-status decisions about users. Business Users and Worker Users remain responsible for direct engagement decisions and off-platform work arrangements.

Communications and marketing

We may send service communications about your account, security, applications, jobs, chats, notifications, reviews, subscriptions, support, and changes to the Platform. These are part of operating the Platform.

If we send marketing or promotional electronic messages, we will do so with consent or where otherwise permitted by Australian law, identify the sender, and provide a functional unsubscribe method where required by the Spam Act 2003 (Cth). You can also manage notification preferences in the app where available.

. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes role-based access controls, Supabase row-level security, private storage for worker qualification documents, signed document preview URLs where used, and account authentication controls.

No mobile app, network, or storage system can be guaranteed to be completely secure. Users should keep login credentials secure and only upload information they are comfortable using for the Platform purpose.

. Retention and account deletion

We keep personal information while it is needed for the purposes described in this policy, including account operation, marketplace records, subscription access, legal compliance, dispute handling, security, backup, audit, and legitimate business needs.

When personal information is no longer needed, we take reasonable steps to delete or de-identify it, unless we are required or permitted to retain it. Account deletion requests can be made in the app, but some records may be retained where needed for legal, security, dispute, audit, backup, subscription, or integrity reasons.

. Access and correction

You can update many profile details in the app. You may request access to personal information we hold about you, or ask us to correct it, by contacting info@ondemandhire.com.au.

We may need to verify your identity before actioning a request. If we refuse access or correction where Australian privacy law allows, we will explain why and tell you how to complain.

. Data breaches

If we suspect a data breach, we will assess it and take reasonable steps to reduce the risk of harm. Where the Notifiable Data Breaches scheme requires it, we will notify affected individuals and the Office of the Australian Information Commissioner.

. Complaints and contact

For privacy questions, access or correction requests, or privacy complaints, contact info@ondemandhire.com.au. Please include enough detail for us to understand and investigate the issue.

We aim to respond to privacy complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

. Changes to this policy

We may update this Privacy Policy as the Platform changes or legal requirements develop. The latest version will be available in the app. Continued use of the Platform after an update means the updated policy applies from its stated effective date.

Privacy Policy - Last Updated: 05/05/2026

This Privacy Policy explains how On Demand Hire collects, holds, uses, and discloses personal information through the On Demand Hire mobile application and related services.

On Demand Hire is built for Australian construction hiring. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other Australian privacy and communications laws where they apply.

Who this policy covers

This policy applies to Worker Users, Business Users, business account members, applicants, accepted workers, and anyone who contacts us about the Platform.

The Platform connects businesses and workers. On Demand Hire is not an employer, recruitment agency, labour hire provider, payroll provider, or party to any direct engagement between users.

Personal information we collect

Account information, such as name, email address, active role, login provider, account identifiers, and authentication status. Passwords are handled through our authentication provider.

Worker profile information, such as phone number, date of birth, profile photo, location, skills, certifications, work experience, work status, ratings, reviews, saved jobs, job applications, accepted jobs, and qualification document images you choose to upload.

Business information, such as business name, ABN, business account membership, contact title, operating location, business phone, website, profile image, job listings, saved workers, applications, accepted jobs, ratings, and reviews.

Marketplace activity, such as job posts, applications, application outcomes, chat messages, read receipts, hidden chat state, notifications, support requests, account deletion requests, and safety or moderation records.

Device and technical information, such as device push tokens, platform type, app version, basic diagnostic data, and notification preferences.

Location information you provide or select, such as suburb, postcode, state, country, and related coordinates used for matching, distance display, job alerts, and profile discovery. The current Platform does not continuously track your live GPS location.

Sensitive information only where you choose to provide it, such as information contained in qualification, licence, or safety-related documents or support messages. Only provide sensitive information that is relevant to using the Platform.

How we collect personal information

Directly from you when you create an account, complete a profile, post a job, apply for a job, upload images or documents, send messages, change preferences, request support, purchase or restore a subscription, or delete your account.

From Apple or Google if you choose social sign-in, such as verified email and identity details those providers make available to the Platform.

From Apple, Google, RevenueCat, or app-store payment services when needed to confirm subscription purchases, restore purchases, manage billing status, and provide access to paid business features.

From other users when they post jobs, review applicants, accept or reject applications, send messages, complete jobs, leave reviews, or interact with your profile through normal Platform features.

Automatically from the app and backend when needed to authenticate users, maintain sessions, deliver notifications, protect security, operate chat, manage subscription access, and keep audit records.

Why we use personal information

Create, authenticate, manage, and secure user accounts.

Set up worker profiles, business profiles, business memberships, and business ABN checks.

Show relevant job listings, worker profiles, applicant details, business profiles, ratings, reviews, and accepted-job information to the users who need that information to use the Platform.

Process job posts, saved jobs, saved workers, applications, acceptances, rejections, completed-job status, chat access, and reviews.

Manage Business User subscription access, verify subscription status, restore purchases, and apply the correct free, Starter, Pro, or Premium business feature access.

Store and preview worker qualification documents for the worker and for relevant Business Users in applicant review contexts.

Send service messages, in-app notifications, and push notifications about account activity, applications, accepted jobs, chat messages, profile views, nearby job matches, completion reminders, and review prompts.

Support users, respond to complaints, investigate misuse, moderate unsafe or unlawful content, enforce our Terms, and protect users and the Platform.

Maintain, test, improve, and troubleshoot the Platform, including security, audit, backup, analytics, subscription access, and de-identified reporting.

Comply with legal obligations, regulatory requests, court orders, law enforcement requests, dispute resolution, and business record requirements.

Visibility to other users

Worker qualification documents are not generally public. They are intended to be visible to the worker who uploaded them and to relevant Business Users from applicant review flows connected to that worker and job.

Who we disclose personal information to

Supabase and related hosting, database, authentication, storage, Edge Function, and security services.

RevenueCat and relevant app-store services where needed to manage subscription purchases, restore purchases, subscription status, and paid feature access.

Expo and mobile platform services needed to register device tokens and deliver push notifications.

Apple and Google when you use their sign-in services, app-store payment systems, subscription services, or device platform services.

Professional advisers, insurers, auditors, dispute-resolution providers, regulators, courts, law enforcement bodies, or government agencies where reasonably necessary or legally required.

Service providers who help us operate, secure, support, test, or improve the Platform, under appropriate confidentiality and security expectations.

Overseas disclosures

When we disclose personal information overseas, we take reasonable steps required by the Australian Privacy Principles to protect that information, unless an exception applies.

Matching and automated decisions

We use profile, job, application, notification, and location information to help match workers with relevant jobs, surface worker profiles to businesses, and send job alerts or reminders. These features support marketplace discovery and workflow.

The current Platform does not use automated systems to make final hiring, employment, pay, safety, insurance, or legal-status decisions about users. Business Users and Worker Users remain responsible for direct engagement decisions and off-platform work arrangements.

Communications and marketing

We may send service communications about your account, security, applications, jobs, chats, notifications, reviews, subscriptions, support, and changes to the Platform. These are part of operating the Platform.

. Security

No mobile app, network, or storage system can be guaranteed to be completely secure. Users should keep login credentials secure and only upload information they are comfortable using for the Platform purpose.

. Retention and account deletion

We keep personal information while it is needed for the purposes described in this policy, including account operation, marketplace records, subscription access, legal compliance, dispute handling, security, backup, audit, and legitimate business needs.

. Access and correction

You can update many profile details in the app. You may request access to personal information we hold about you, or ask us to correct it, by contacting info@ondemandhire.com.au.

We may need to verify your identity before actioning a request. If we refuse access or correction where Australian privacy law allows, we will explain why and tell you how to complain.

. Data breaches

If we suspect a data breach, we will assess it and take reasonable steps to reduce the risk of harm. Where the Notifiable Data Breaches scheme requires it, we will notify affected individuals and the Office of the Australian Information Commissioner.

. Complaints and contact

For privacy questions, access or correction requests, or privacy complaints, contact info@ondemandhire.com.au. Please include enough detail for us to understand and investigate the issue.

We aim to respond to privacy complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

. Changes to this policy

We may update this Privacy Policy as the Platform changes or legal requirements develop. The latest version will be available in the app. Continued use of the Platform after an update means the updated policy applies from its stated effective date.